Privacy Policy

1. Introduction

   Votik ("we", "us", or "our") values your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our platform, accessible via our mobile application and website at votik.app.

   By using Votik, you agree to the collection and use of information as described in this policy. If you do not agree, please refrain from using our services.

2. Information We Collect

   We collect various types of information to provide and improve our services:

   Personal Information:

   • When you register an account, we may collect details like your name, email address, phone number, and location.
   • When booking tickets, we may collect payment details (credit/debit card information, billing address).

   Non-Personal Information:

   • We may collect non-identifiable information such as browsing data, device type, operating system, and IP address.
   • Data on your interactions with our platform, including event preferences, favorite venues, and chatroom activities.

3. How We Use Your Information

   We use the collected data to:

   • Provide, personalize, and improve our services.
   • Process your transactions and manage your account.
   • Send you notifications, confirmations, and updates related to your events.
   • Facilitate social features like Pre-Event Chatrooms.
   • Provide customer support and address any inquiries or issues.
   • Perform analytics to understand user behavior and improve our platform.
   • Ensure security and prevent fraudulent activities.

4. Payment Processing

   We use Razorpay as our trusted third-party payment processor to handle transactions. By making a purchase on Votik, you consent to the processing of your payment information by Razorpay in accordance with their Privacy Policy. We do not store your full payment details; they are securely handled by Razorpay.

   For more information on how Razorpay handles data, please refer to their Privacy Policy.

5. Cookies and Tracking Technologies

   We use cookies and similar tracking technologies to:

   • Enhance user experience by remembering preferences.
   • Track user interactions for analytics and marketing purposes.

   You can adjust your browser settings to refuse cookies, but this may affect certain functionalities of our platform.

6. Sharing Your Information

   We do not sell your personal information. However, we may share your data in the following situations:

   • With Event Organizers: For event management and access.
   • Third-Party Service Providers: For processing payments, analytics, and customer support, including Razorpay for payment processing.
   • Legal Requirements: If required by law or to protect Votik's rights, property, or safety.
   • Business Transfers: In case of a merger, acquisition, or asset sale.

7. Data Security

   We prioritize the security of your data:

   • We implement encryption and secure data transmission protocols.
   • Access to your personal data is restricted to authorized personnel only.

   Although we take necessary precautions, no online platform can be completely secure. We encourage users to adopt best practices for online safety.

8. Retention of Data

   We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain data to comply with legal obligations or resolve disputes.

9. Your Rights

   Depending on your jurisdiction, you may have the following rights:

   • Access: Request a copy of the personal data we hold.
   • Correction: Update or correct inaccuracies in your personal data.
   • Deletion: Request the deletion of your data, subject to legal limitations.
   • Objection: Opt-out of certain data processing activities, such as marketing emails.

   To exercise your rights, contact us at mmpl@votik.app.

10. Children's Privacy

    Votik is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.